Regional policies
Use different help-center content, policies, and processes for each country or storefront—not one global answer for every customer.
Off-the-shelf AI only gets you so far
Go beyond Zendesk AI
Keep Zendesk as your helpdesk. Add custom AI built around your policies, connected to your systems, and managed by our team.
- Custom workflows across integrated with your third-party systems.
- Policies and approvals built around your operation.
- Implementation and ongoing optimization handled by our team.
Let's talk
Tell us about your wishlist
What's your team still handling manually? We'll let you know how we can help.
Up to 50%
lower cost per resolution
28%
average increase in automation rate
1 week
typical implementation time
Valiopt vs. Zendesk AI agents
More control where your operation gets complicated
Zendesk offers configurable AI agents and custom integrations. Valiopt is for teams that want a partner to build and manage automation around their policies, systems, and approval paths.
Capability
Zendesk AI agents
Valiopt
Request classification
Zendesk AI agents
Configurable use cases connected to procedures or dialogues
Valiopt
Custom intents and classifications built around your ticket mix
Actions and integrations
Zendesk AI agents
Custom actions and API integrations with external systems
Valiopt
Custom, composed actions spanning Shopify, your 3PL, and other systems (including those without an API)
Policy handling
Zendesk AI agents
Generative procedures and branching dialogues for business policies
Valiopt
Different logic by region, storefront, inventory location, customer, or policy
Testing changes
Zendesk AI agents
Test widget, conversation simulator, and sandbox testing
Valiopt
Preview and backtest responses against real historical tickets without sending or changing data
Implementation
Zendesk AI agents
Platform configuration, with professional services available for scoped engagements
Valiopt
Our team configures, launches, and continuously improves your automation flows
Complex requests. Complete resolutions.
Valiopt handles real-life operational flows the same way your team does.
Shopify + 3PL updates
Edit the order and update the warehouse or fulfillment platform in one workflow, using data from both systems.
Complex subscription orders
Handle multiple subscriptions or line items with workflow logic designed for your specific setup.
International order tracking
Augment Shopify with third-party tracking data when the full picture lives elsewhere.
Custom inventory rules
Choose the right inventory location and action based on product, order type, fulfillment rules, or any other business condition.
Secure customer matching
Create authentication flows for customers writing from an email address that does not match the one on their order.
Switching without a helpdesk migration
Keep Zendesk. Add managed automation.
Valiopt can work with Zendesk as your agent workspace while taking over the AI automation layer. Your team keeps familiar queues and handoffs without having to build every workflow itself.
Review
We study real tickets, SOPs, integrations, and the cases your current setup hands off.
Build
We configure the intents, workflows, integrations, approvals, and safe testing environment.
Improve
We monitor performance and keep tuning the automation as your products and policies change.
Where is Zendesk AI falling short for your team?
Show us the tickets, integrations, or workflows that still need manual work. We’ll tell you what Valiopt can handle and how we’d set it up.