External systems matter
Many support resolutions depend on systems outside Gorgias. Valiopt can connect workflows to Shopify, Loop Returns, Loop Subscriptions, fulfillment providers, ActiveCampaign, WhatsApp, and custom tools.
Gorgias AI automation
A stronger automation layer for teams using Gorgias
Gorgias AI Agent can be useful inside the helpdesk, but Valiopt is built for teams that need deeper external integrations, tighter policy adherence, lower operating cost, and easier setup across the full support operation.
Deeper integrations
Connect beyond the helpdesk to Shopify, Loop, fulfillment systems, subscriptions, messaging channels, and custom internal tools.
Stronger control
Encode policies, approval rules, edge cases, and escalation paths so automation follows your operating guidelines.
Lower lift
Valiopt handles workflow design, setup, integrations, and tuning instead of leaving your CX team to configure everything alone.
Why Valiopt
Where built-in Gorgias AI can feel limiting
Policies need real structure
Valiopt maps your refund rules, return windows, warranty logic, address-change cutoffs, replacement thresholds, and approval paths into explicit workflow logic.
Setup should not become another CX burden
Our team studies your ticket drivers, builds the workflows, connects the systems, and tunes the automation after launch.
Cost should track useful resolution
Valiopt is designed around resolving support work efficiently, so teams can reduce repetitive ticket load without paying for a broader helpdesk migration or heavy self-serve setup project.
Approvals should fit your tooling
Any workflow action can require human approval through Slack, Linear, email, or the process your team already uses.
Actions should span the operation
Valiopt can generate labels, edit orders, update subscriptions, initiate refunds, trigger replacements, collect evidence, and route edge cases with context.
Workflow coverage
What Valiopt can automate around Gorgias
Returns, exchanges, and warranties
Resolve or route claims using Shopify order context, Loop Returns, image evidence, product rules, replacement logic, and approval thresholds.
Order, SKU, and address changes
Make timely pre-shipment changes before fulfillment locks the order, or route the request with a clear next-step summary.
Subscriptions and delivery issues
Handle subscription updates, delays, cancellations, delivery exceptions, carrier investigations, and proactive customer updates.
Guardrails
Keep Gorgias as the workspace, make Valiopt the automation layer
Valiopt does not need to replace Gorgias. It can sit around the helpdesk, execute work in external systems, and leave agents with clean context when a human should step in.
Gorgias ticket context and handoffs
External system action history
Approval paths for refunds and exceptions
Policy and guideline enforcement
Lower setup load for CX teams
Resolution-focused automation cost
Related
Want to automate more of your Gorgias workload?
Share your top Gorgias ticket tags, macros, and connected apps. We can map which workflows are ready for managed automation.