Regional policies
Use different help-center content, policies, and processes for each country or storefront—not one global answer for every customer.
For teams outgrowing Gorgias AI
When standard Gorgias AI workflows aren’t enough
Valiopt gives you custom intents, deeper Shopify and 3PL integrations, and automation built around your brand’s actual policies and workflows. Our team handles the setup and ongoing optimization for you.
Up to 50%
lower cost per resolution
Built for your edge cases
Custom logic instead of one-size-fits-all actions
Managed by Valiopt
Setup, integrations, testing, and ongoing tuning
Valiopt vs. Gorgias AI Agent
More control where your operation gets complicated
Valiopt is for teams whose policies, systems, and approval paths do not fit neatly into standard actions.
Capability
Gorgias AI Agent
Valiopt
Request classification
Gorgias AI Agent
Standard Skills and predefined intents
Valiopt
Custom intents and sub-intents built around your ticket mix
Workflow actions
Gorgias AI Agent
Prebuilt actions within supported apps
Valiopt
Custom, composed actions spanning Shopify, your 3PL, and other systems
Policy handling
Gorgias AI Agent
Guidance associated with a Skill
Valiopt
Different logic by region, storefront, inventory location, customer, or policy
Testing changes
Gorgias AI Agent
Playground testing outside the live ticket
Valiopt
Preview responses against real historical tickets without sending or changing data
Implementation
Gorgias AI Agent
Self-serve configuration, Gaia, or third-party partners
Valiopt
Our team configures, launches, and continuously improves the automation
Real questions from the Gorgias customers
The edge cases brands were asking about
These aren’t hypothetical feature requests. They’re examples of the operational details that determine whether an AI agent can actually resolve the ticket.
Shopify + 3PL updates
Edit the order and update the warehouse or fulfillment platform in one workflow, using data from both systems.
Complex subscription orders
Handle multiple Recharge subscriptions or line items with workflow logic designed for your subscription setup.
International order tracking
Augment Shopify with third-party tracking data when the full picture lives elsewhere.
Custom inventory rules
Choose the right inventory location and action based on product, order type, fulfillment rules, or any other business condition.
Secure customer matching
Create authentication flows for customers writing from an email address that does not match the one on their order.
Switching without a helpdesk migration
Keep Gorgias. Replace the limitations.
Valiopt can work with Gorgias as your agent workspace while taking over the AI automation layer. Your team keeps familiar queues and handoffs without having to build every workflow itself.
01
Map
We review real tickets, SOPs, integrations, and the cases your current setup hands off.
02
Build
We configure the intents, workflows, integrations, approvals, and safe testing environment.
03
Improve
We monitor performance and keep tuning the automation as your products and policies change.
Where is Gorgias AI falling short for your team?
Show us the tickets, integrations, or workflows that still need manual work. We’ll tell you what Valiopt can handle and how we’d set it up.