Regional policies
Use different help-center content, policies, and processes for each country or storefront—not one global answer for every customer.
Off-the-shelf AI only gets you so far
Go beyond Gorgias AI
Keep Gorgias as your helpdesk. Add custom AI built around your policies, connected to your systems, and managed by our team.
- Custom workflows across Shopify, your 3PL, and other systems.
- Policies and approvals built around your operation.
- Implementation and ongoing optimization handled by our team.
Tell us about your wishlist
What's your team still handling manually? We'll let you know how we can help.
Up to 50%
lower cost per resolution
28%
average increase in automation rate
1 week
typical implementation time
Valiopt vs. Gorgias AI Agent
More control where your operation gets complicated
Valiopt is for teams whose policies, systems, and approval paths do not fit neatly into standard actions.
Capability
Gorgias AI Agent
Valiopt
Request classification
Gorgias AI Agent
Standard Skills and predefined intents
Valiopt
Custom intents and classifications built around your ticket mix
Actions and integrations
Gorgias AI Agent
Prebuilt actions within supported apps
Valiopt
Custom, composed actions spanning Shopify, your 3PL, and other systems (including those without an API)
Policy handling
Gorgias AI Agent
Guidance associated with a Skill
Valiopt
Different logic by region, storefront, inventory location, customer, or policy
Testing changes
Gorgias AI Agent
Playground testing outside the live ticket
Valiopt
Preview and backtest responses against real historical tickets without sending or changing data
Implementation
Gorgias AI Agent
Self-serve configuration, Gaia, or third-party partners
Valiopt
Our team configures, launches, and continuously improves your automation flows
Complex requests. Complete resolutions.
Valiopt handles real-life operational flows the same way your team does.
Shopify + 3PL updates
Edit the order and update the warehouse or fulfillment platform in one workflow, using data from both systems.
Complex subscription orders
Handle multiple subscriptions or line items with workflow logic designed for your specific setup.
International order tracking
Augment Shopify with third-party tracking data when the full picture lives elsewhere.
Custom inventory rules
Choose the right inventory location and action based on product, order type, fulfillment rules, or any other business condition.
Secure customer matching
Create authentication flows for customers writing from an email address that does not match the one on their order.
Switching without a helpdesk migration
Keep Gorgias. Replace the limitations.
Valiopt can work with Gorgias as your agent workspace while taking over the AI automation layer. Your team keeps familiar queues and handoffs without having to build every workflow itself.
Review
We study real tickets, SOPs, integrations, and the cases your current setup hands off.
Build
We configure the intents, workflows, integrations, approvals, and safe testing environment.
Improve
We monitor performance and keep tuning the automation as your products and policies change.
Where is Gorgias AI falling short for your team?
Show us the tickets, integrations, or workflows that still need manual work. We’ll tell you what Valiopt can handle and how we’d set it up.