It seems like everyone out there is trying to do something with AI nowadays, almost to the extent where seemingly any problem your business has can be solved by some sort of AI-enabled solution. This begs the question: which of these things should you be solving with AI, and which is it particularly well suited to?
Read more →CB2's Gladly-powered support bot handles order tracking and simple product recommendations, but it falls short in several key areas.
Read more →GoodBuy Gear is a Shopify store that uses Intercom for support, and they have Intercom's Fin AI agent enabled in their support chat. The AI was able to answer basic FAQ-type questions and redirect out to external pages, but didn't have direct access to resolve a number of common inquiries.
Read more →Sonos offers an AI support bot powered by Sierra. The overall experience is decent: it's fast, seems to have access to a large knowledge base repository, and it's clear what it can help with and what it can't. There's definitely room for improvement when it comes to end-to-end issue resolution agent handoff.
Read more →Simple searches aren't enough for smart product recommendations. We use reasoning filters and customer context to show shoppers exactly what they're looking for.
Read more →The most effective AI chatbots are those armed with the tools to resolve customer queries, not just spew FAQs
Read more →It's all the rage nowadays to offer customer support via live chat, but it comes at a cost.
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