Marked delivered, not received
Check delivery time, address, carrier proof, neighbor/package-room guidance, waiting period, and claim eligibility before escalating.
Delivery issue automation
Detect delivery issues proactively and guide customers through next steps
Valiopt helps detect late, missing, damaged, misdelivered, and returned packages, then guides customers through the right next step based on your shipping rules, carrier data, order context, and escalation paths.
Carrier-literate
The assistant can interpret common delivery states and translate them into next steps.
Policy-specific
Reshipments, refunds, claims, and wait periods follow your rules, with approvals where you want them.
Evidence-aware
Photos, delivery confirmation, address details, or claim details are requested only when useful.
Workflow coverage
Common delivery issues Valiopt can triage
Late or stalled shipments
Compare promised delivery windows against carrier progress and decide whether to reassure, follow up, investigate, or route for action.
Damaged packages
Collect photos and item details, check replacement or refund rules, and prepare a clean handoff when inspection is required.
Returned to sender
Explain the likely cause, confirm address details, and route toward reshipment, refund, or warehouse review based on policy.
Failed delivery attempts
Give next-step guidance for pickup, redelivery, signature requirements, address corrections, and carrier contact when relevant.
Claims and investigations
Collect the information your team or carrier needs, create the right internal task, and keep the customer updated as the claim moves.
Guidelines
Navigate with customers based on your rules
Wait periods and claim windows
Follow your thresholds for when to reassure, when to investigate, and when to open a carrier claim.
Reshipment and refund paths
Decide whether to reship, refund, replace, request approval, or escalate based on the order, customer, and delivery evidence.
Proactive customer updates
Reach out when a shipment stalls, returns to sender, or moves into a state where the customer needs guidance.
Guardrails
Protect customers and the business
Delivery issue automation should reduce uncertainty while avoiding blanket refunds or robotic stonewalling.
High-value orders and fraud signals
Carrier proof of delivery disputes
International shipping and customs delays
Perishable, fragile, or regulated products
Chargeback or legal escalation language
Repeated claims from the same customer
Related
Want delivery issues handled with less back-and-forth?
Send us your shipping promises, claim rules, and carrier stack. We can identify which delivery paths are safe to automate.