We collect information you provide directly to us, such as when you install our Shopify app, contact us for support, or use our services.
Shopify Data Access: Our app requests access to certain data from your Shopify store that you authorize through Shopify's OAuth process. This may include order information, customer data, product details, and store settings necessary to provide our services.
We also automatically collect certain information when you use our app, including your IP address, browser type, operating system, and usage patterns.
Primary Purpose: Data you have authorized us to access via Shopify is only used to provide support to your customers and deliver the core functionality of our app.
We use the information we collect to:
We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS Consent: By providing your mobile phone number and opting in to receive SMS messages, you consent to receive text messages from us. Message frequency varies based on your interactions with our service.
Message Types: We may send you SMS messages for the following purposes:
Opt-Out Instructions: You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you may receive one final confirmation message. For help, reply HELP to any message.
Message and Data Rates: Standard message and data rates may apply to SMS messages sent and received, as determined by your mobile carrier. You are responsible for any charges from your mobile carrier.
Carrier Support: Not all mobile carriers support SMS messaging. We are not liable for delayed or undelivered messages.
Contact for SMS Issues: If you experience issues with SMS messages or need assistance with opting out, please contact us at contact@valiopt.com.
We do not sell, trade, or otherwise transfer your personal information or your customers' data to third parties without your consent, except as described in this policy.
We may share your information with service providers who assist us in operating our app and providing services, subject to confidentiality obligations.
Shopify Integration: We only access and use Shopify data as authorized by you through Shopify's OAuth process and in accordance with Shopify's Partner Program Agreement.
We implement appropriate security measures to protect your personal information and your customers' data against unauthorized access, alteration, disclosure, or destruction.
All data transmission between our app and Shopify is encrypted using industry-standard protocols.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We use cookies and similar tracking technologies to enhance your experience on our app and analyze usage patterns.
You can control cookie settings through your browser preferences, though disabling cookies may affect app functionality.
You have the right to:
Shopify Data Control: You can revoke our app's access to your Shopify store data at any time through your Shopify admin panel under Apps and sales channels.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
Your continued use of our app after any changes constitutes acceptance of the updated policy.
If you have any questions about this privacy policy or our data practices, please contact us via:
Email: contact@valiopt.com
Last Updated: 2025-08-25