Regional policies
Use different help-center content, policies, and processes for each country or storefront—not one global answer for every customer.
An alternative built around your business
Outgrown Richpanel’s automation?
When your workflows need more flexibility, Valiopt helps you choose the right helpdesk setup and builds and manages the automation around your policies and systems.
- Custom workflows across Shopify, your 3PL, and other systems.
- A transition plan covering your helpdesk, channels, and team.
- Implementation and ongoing optimization handled by our team.
Plan your next support setup
Tell us where your current setup falls short. We’ll map the workflows, helpdesk options, and transition work.
Valiopt at a glance
Custom workflows
built around your policies and connected systems
28%
average increase in automation rate
Managed transition
helpdesk selection, rollout, and ongoing optimization
Valiopt vs. Richpanel AI
More control where your operation gets complicated
Richpanel already supports ecommerce actions, policy controls, and testing. Valiopt helps you choose a helpdesk that supports your requirements, then builds and maintains the automation around your systems and exceptions.
Capability
Richpanel AI
Valiopt
Request classification
Richpanel AI
Instructions drafted from existing tickets and policies
Valiopt
Custom intents and classifications built around your ticket mix
Actions and integrations
Richpanel AI
Order, return, and subscription actions across supported commerce apps
Valiopt
Custom, composed actions spanning Shopify, your 3PL, and other systems (with non-API systems scoped individually)
Policy handling
Richpanel AI
Policy playbooks, per-action permissions, and human approvals
Valiopt
Different logic by region, storefront, inventory location, customer, or policy
Testing changes
Richpanel AI
Testing on recent tickets before customer-facing deployment
Valiopt
Preview and backtest responses against real historical tickets without sending or changing data
Implementation
Richpanel AI
AI Manager drafts setup and ongoing changes for your team to review
Valiopt
Our team configures, launches, and continuously improves your automation flows
Complex requests. Complete resolutions.
Valiopt handles real-life operational flows the same way your team does.
Shopify + 3PL updates
Edit the order and update the warehouse or fulfillment platform in one workflow, using data from both systems.
Complex subscription orders
Handle multiple subscriptions or line items with workflow logic designed for your specific setup.
International order tracking
Augment Shopify with third-party tracking data when the full picture lives elsewhere.
Custom inventory rules
Choose the right inventory location and action based on product, order type, fulfillment rules, or any other business condition.
Secure customer matching
Create authentication flows for customers writing from an email address that does not match the one on their order.
A managed transition
A practical path beyond your current setup.
We first check whether your Richpanel plan provides the access your workflows need. If it does, we assess extending your setup. If access is blocked or an upgrade does not justify its cost, we scope a move to another helpdesk with Valiopt managing the automation.
Your plan names the destination helpdesk and covers available conversation history, channels, routing, self-service, and agent training. We agree on the migration scope and timeline before a switch.
Assess
We review blocked workflows, available API access, and costs to decide whether to extend Richpanel or move.
Transition
We plan the helpdesk setup and data transfer, build workflows, and validate routing and handoffs before switching.
Improve
We monitor performance and keep tuning the automation as your products and policies change.
Ready to explore a setup beyond Richpanel?
Show us the workflows holding your team back. We’ll map the helpdesk options, automation scope, and transition work needed to make a change worthwhile.