Returns and exchanges
Check eligibility, apply policy rules, generate next steps, and escalate only when the case needs judgment.
Comparison
Purpose-built automation beats one-size-fits-all AI
Gorgias gives you tools to configure. Valiopt gives you an automation partner that builds, integrates, and improves a system around your business.
Valiopt
Gorgias AI Agent
Primary fit
Brands that want automation built around their business, not the other way around.
Brands whose needs fit Gorgias’s helpdesk and prebuilt ecommerce workflows.
Helpdesk relationship
Works with Gorgias, Zendesk, Intercom, email, and the tools you already use.
Requires teams to center their support operation in Gorgias.
Automation model
Custom intents, sub-intents, and logic follow your exact SOPs.
Uses Gorgias-defined intents, Skills, guidance, and Actions.
Intent configuration
Tailors handling by region, brand, customer, order, channel, or any other factor.
Limited to pre-defined intents.
Actions and integrations
Custom actions coordinate Shopify, 3PLs, subscriptions, carriers, and internal systems.
Prebuilt Actions are limited to the capabilities Gorgias exposes.
Testing changes
Preview changes safely on real historical tickets before launch.
Offers a playground, but not previews directly on real tickets.
Workflow depth
Handles edge cases like multiple inventories, subscriptions, regional policies, authentication, and 3PL updates.
Built-in Skills and Actions work best for standard workflows.
Implementation
We analyze, build, test, launch, and improve the automation for you.
Gaia can assist, but your team still owns configuration, QA, and iteration.
Expansion path
Add any workflow, channel, or system as your operation evolves.
Expansion depends on what the Gorgias ecosystem supports.
Primary fit
Valiopt
Brands that want automation built around their business, not the other way around.
Gorgias AI Agent
Brands whose needs fit Gorgias’s helpdesk and prebuilt ecommerce workflows.
Helpdesk relationship
Valiopt
Works with Gorgias, Zendesk, Intercom, email, and the tools you already use.
Gorgias AI Agent
Requires teams to center their support operation in Gorgias.
Automation model
Valiopt
Custom intents, sub-intents, and logic follow your exact SOPs.
Gorgias AI Agent
Uses Gorgias-defined intents, Skills, guidance, and Actions.
Intent configuration
Valiopt
Tailors handling by region, brand, customer, order, channel, or any other factor.
Gorgias AI Agent
Limited to pre-defined intents.
Actions and integrations
Valiopt
Custom actions coordinate Shopify, 3PLs, subscriptions, carriers, and internal systems.
Gorgias AI Agent
Prebuilt Actions are limited to the capabilities Gorgias exposes.
Testing changes
Valiopt
Preview changes safely on real historical tickets before launch.
Gorgias AI Agent
Offers a playground, but not previews directly on real tickets.
Workflow depth
Valiopt
Handles edge cases like multiple inventories, subscriptions, regional policies, authentication, and 3PL updates.
Gorgias AI Agent
Built-in Skills and Actions work best for standard workflows.
Implementation
Valiopt
We analyze, build, test, launch, and improve the automation for you.
Gorgias AI Agent
Gaia can assist, but your team still owns configuration, QA, and iteration.
Expansion path
Valiopt
Add any workflow, channel, or system as your operation evolves.
Gorgias AI Agent
Expansion depends on what the Gorgias ecosystem supports.
Workflow coverage
Built around the support paths that create the most load
Order and delivery issues
Use order, fulfillment, and shipping context to resolve status questions or prepare agent-ready handoffs.
Product and policy questions
Answer from live catalog data, help docs, macros, and internal policies instead of static FAQ paths alone.
Post-contact follow-up
Continue monitoring external status changes and update the customer when there is something useful to say.
Want to compare against your support operation?
Tell us about your channels, ticket drivers, and systems. We will map where Valiopt can take work off your team.