FAQs
Can answer any question with data from your knowledge base or product catalog
Manually set up instant answers for a set list of questions
Workflow automation
Managed workflows, set up by our team, invoked via AI when necessary
Templated flows that have to be set up step by step and break if a customer doesn't follow them precisely
Support handoff
Flag conversations that need followup, or integrate directly with your existing helpdesk software
Gorgias managed helpdesk
Interface
No roadblocks - just start chatting
Multiple customer entry points, confusing automation, and a clunky interface to get to support
Context
Can augment with context of what page a user is on, what's in their cart, their profile, or more
No data augmentation
FAQs
Valiopt AI
Can answer any question with data from your knowledge base or product catalog
Gorgias
Manually set up instant answers for a set list of questions
Workflow automation
Valiopt AI
Managed workflows, set up by our team, invoked via AI when necessary
Gorgias
Templated flows that have to be set up step by step and break if a customer doesn't follow them precisely
Support handoff
Valiopt AI
Flag conversations that need followup, or integrate directly with your existing helpdesk software
Gorgias
Gorgias managed helpdesk
Interface
Valiopt AI
No roadblocks - just start chatting
Gorgias
Multiple customer entry points, confusing automation, and a clunky interface to get to support
Context
Valiopt AI
Can augment with context of what page a user is on, what's in their cart, their profile, or more
Gorgias
No data augmentation
Reads your store's pages and answers questions directly
Redirects users to articles outside of the chat
Handles returns end to end
Requires a human in the loop
Notes
This page highlights typical capabilities. Exact configurations can vary. If you have a specific workflow in mind, we can tailor Valiopt to match your needs.
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