By accessing or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
These terms apply to all users of our service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
We provide an AI-powered customer support and automation platform designed to help businesses manage customer inquiries, process orders, and automate support workflows through integration with Shopify and other platforms.
We reserve the right to modify, suspend, or discontinue any aspect of our service at any time, with or without notice, and without liability to you.
Account Creation: To use our service, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.
You agree to:
Subscription Fees: Our service is provided on a subscription basis. You agree to pay all fees associated with your subscription plan as described on our pricing page.
Billing: Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan). All fees are non-refundable except as required by law or as explicitly stated in our refund policy.
Price Changes: We reserve the right to modify our pricing at any time. We will provide notice of any price changes, and your continued use of the service after such changes constitutes acceptance of the new pricing.
All content, features, and functionality of our service, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of our company and are protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any part of our service without our prior written permission.
You agree not to use our service to:
Service Availability: We strive to provide reliable service, but we do not guarantee that our service will be uninterrupted, secure, or error-free. Our service is provided "as is" and "as available" without warranties of any kind.
Limitation: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our service.
Our total liability to you for all claims arising from or related to the use of our service shall not exceed the amount you paid us in the twelve months preceding the claim.
By You: You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to use the service will immediately cease.
By Us: We may suspend or terminate your account and access to our service immediately, without prior notice, if you breach these terms or engage in any conduct that we deem harmful to our service or other users.
Upon termination, all provisions of these terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
We reserve the right to modify these terms at any time. We will notify you of any material changes by posting the updated terms on this page and updating the "Last Updated" date.
Your continued use of our service after any changes constitutes acceptance of the updated terms. If you do not agree to the modified terms, you must stop using our service.
These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to its conflict of law provisions.
Any disputes arising from or relating to these terms or our service shall be resolved through binding arbitration or in the courts of the applicable jurisdiction, as determined by applicable law.
If you have any questions about these Terms of Service, please contact us via:
Email: contact@valiopt.com
Last Updated: 2025-08-25