Regional policies
Apply the right help-center content, return rules, and approval steps for each country or storefront.
Custom automation, managed for you
Looking beyond Yuma AI?
Keep your helpdesk. Choose custom AI built around your policies, connected to your systems, and managed by our team.
- Custom workflows across Shopify, your 3PL, and other systems.
- Policies and approvals built around your operation.
- Implementation and ongoing optimization handled by our team.
Let's talk
Tell us about your wishlist
What's your team still handling manually? We'll let you know how we can help.
Up to 50%
lower cost per resolution
28%
average increase in automation rate
1 week
typical implementation time
Valiopt vs. Yuma AI
Compare the fit for your operation
Yuma offers ecommerce automation with actions, policy controls, and testing. Choose Valiopt when you want a team to design, implement, and maintain workflows around your specific operation.
Capability
Yuma AI
Valiopt
Automation approach
Yuma AI
Ecommerce AI agents guided by a plain-language Handbook, playbooks, and procedures
Valiopt
Custom intents and workflows designed around your ticket mix and operating processes
Actions and integrations
Yuma AI
Prebuilt and custom actions, Flows, and Web Actions for tools without an API
Valiopt
Our team builds and maintains composed workflows across Shopify, your 3PL, and other systems
Policy handling
Yuma AI
Handbook pages scoped by store, channel, or customer language, with action limits
Valiopt
Workflow logic tailored to region, storefront, inventory location, customer, and approval requirements
Testing changes
Yuma AI
Playbook simulations, tests from past conversations, and gradual rollout controls
Valiopt
Preview and backtest responses against historical tickets without sending replies or changing data
Helpdesk fit
Yuma AI
Integrates with helpdesks including Gorgias and Zendesk
Valiopt
Keep your helpdesk while we scope, implement, and operate your custom automation layer
Complex requests. Complete resolutions.
Start with the cases your team still handles manually. We scope the systems, permissions, and policies needed to automate them.
Shopify + 3PL updates
Edit the order and update the warehouse or fulfillment platform in one workflow, using data from both systems.
Complex subscription orders
Handle multiple subscriptions or line items with workflow logic designed for your specific setup.
International order tracking
Augment Shopify with third-party tracking data when the full picture lives elsewhere.
Custom inventory rules
Choose the right inventory location and action based on product, order type, fulfillment rules, or any other business condition.
Secure customer matching
Create authentication flows for customers writing from an email address that does not match the one on their order.
Switching without a helpdesk migration
Keep your helpdesk. Rethink your automation.
We review your current Yuma workflows and helpdesk setup, then agree on the scope to move to Valiopt. Your team keeps familiar queues and handoffs while we build, test, and maintain the replacement workflows.
Review
We study real tickets, SOPs, integrations, and the cases your current setup hands off.
Build
We configure the intents, workflows, integrations, approvals, and safe testing environment.
Improve
We monitor performance and keep tuning the automation as your products and policies change.
What would you want from a Yuma AI alternative?
Show us the tickets, integrations, or workflows that still need manual work. We’ll tell you what Valiopt can handle and how we’d set it up.