Fix orders before they ship
Update the order and warehouse together, so changes reach fulfillment in time.
A managed alternative to Sierra
AI that delivers industry-leading outcomes
Resolve requests, keep customers, and help them buy. We build and manage AI around your business, with custom workflows and integrations that get the job done.
- Resolve complex requests across your systems.
- Integrate your workflows with existing internal and external systems
- Get 1 on 1 support from a team dedicated to your success
Let's talk
See what your AI could do
Share your goals. We’ll show you what we can automate and how to get started.
Built for you
your workflows, policies, and systems
Fully managed
we build, launch, and keep improving
1 week
typical initial implementation
Valiopt vs. Sierra
Custom AI. A closer partnership.
Like Sierra, we offer custom AI and hands-on implementation. With Valiopt, you work directly with your builders, get started faster, and spend less.
Capability
Sierra
Valiopt
Consultative setup
Sierra
Agent engineers design, build, and deploy your agent
Valiopt
Work directly with the team designing and building your AI
Custom integrations
Sierra
Connects to business systems to complete tasks
Valiopt
Custom integrations delivered at lightning speed
Workflow design
Sierra
Custom workflows, business rules, and guardrails
Valiopt
Your policies, approvals, and exceptions built into every workflow
Cost
Sierra
Outcome-based pricing; terms agreed for your deployment
Valiopt
Outcome-based pricing with no upfront implementation costs
Implementation
Sierra
Deployment in weeks
Valiopt
Typically live in under a week
Ongoing improvement
Sierra
Development partnership, testing, and monitoring
Valiopt
Ongoing quality control and continuous improvement
Turn requests into resolutions.
Give customers answers and take the next step, from updating an order to finding the right product.
Make returns easy
Check eligibility, arrange a return or exchange, and keep the customer informed.
Keep subscriptions on track
Handle skips, swaps, and plan changes across subscriptions and line items.
Help customers find the right fit
Recommend products using customer needs, product details, and availability.
Apply the right policy
Adapt each resolution to the customer’s region, storefront, and order.
Give your team a head start
Hand off complex cases with the context, actions taken, and next steps.
Hands-on from day one
Your team behind the AI.
Tell us what success looks like. We handle the integrations, testing, and rollout, then keep improving your AI as your business grows.
Review
We learn your processes and find the best opportunities to automate.
Build
We connect your systems and test workflows against real tickets.
Improve
We review results and refine your AI as your needs change.
Put custom AI to work.
Tell us where support gets stuck. We’ll show you a faster path to resolution.