Regional policies
Use different help-center content, policies, and processes for each country or storefront—with logic tailored to your operation.
Custom AI automation, managed for you
Go beyond Siena AI
Keep your existing helpdesk. Add custom AI built around your policies, connected to your systems, and managed by our team.
- Custom workflows across Shopify, your 3PL, and other systems.
- Policies and approvals built around your operation.
- Implementation and ongoing optimization handled by our team.
Let's talk
Tell us about your wishlist
What's your team still handling manually? We'll let you know how we can help.
Up to 50%
lower cost per resolution
28%
average increase in automation rate
1 week
typical implementation time
Valiopt vs. Siena AI
More control where your operation gets complicated
Siena offers configurable automation and custom integrations. Valiopt brings a team to build and maintain workflows around your policies, systems, and approval paths.
Capability
Siena AI
Valiopt
Request classification
Siena AI
Configurable automations and custom skills built with Ask Siena
Valiopt
Custom intents and classifications built around your ticket mix
Actions and integrations
Siena AI
Prebuilt connectors and custom API integrations
Valiopt
Custom, composed actions spanning Shopify, your 3PL, and other systems (including those without an API)
Policy handling
Siena AI
Policies and SOPs used to build automation journeys
Valiopt
Different logic by region, storefront, inventory location, customer, or policy
Testing changes
Siena AI
Playground and Test Runs for previewing automation scenarios
Valiopt
Preview and backtest responses against real historical tickets without sending or changing data
Implementation
Siena AI
AI-assisted setup, with hands-on onboarding and success support offered
Valiopt
Our team configures, launches, and continuously improves your automation flows
Complex requests. Complete resolutions.
Valiopt handles real-life operational flows the same way your team does.
Shopify + 3PL updates
Edit the order and update the warehouse or fulfillment platform in one workflow, using data from both systems.
Complex subscription orders
Handle multiple subscriptions or line items with workflow logic designed for your specific setup.
International order tracking
Augment Shopify with third-party tracking data when the full picture lives elsewhere.
Custom inventory rules
Choose the right inventory location and action based on product, order type, fulfillment rules, or any other business condition.
Secure customer matching
Create authentication flows for customers writing from an email address that does not match the one on their order.
Switching without a helpdesk migration
Keep your helpdesk. Rethink your automation.
Valiopt can work with your existing helpdesk while taking over the AI automation layer. Your team keeps familiar queues and handoffs without having to build every workflow itself.
Review
We study real tickets, SOPs, integrations, and the cases your current setup hands off.
Build
We configure the intents, workflows, integrations, approvals, and safe testing environment.
Improve
We monitor performance and keep tuning the automation as your products and policies change.
Where is Siena AI falling short for your team?
Show us the tickets, integrations, or workflows that still need manual work. We’ll tell you what Valiopt can handle and how we’d set it up.