Valiopt

ZigZag Global integration

ZigZag Global integration for returns support automation

The Valiopt ZigZag Global integration connects customer conversations to the return option selected in the portal and the reverse-logistics network that carries it back. It can distinguish local drop-off, carrier transit, consolidation, warehouse receipt, exchange, resale, and refund stages across markets.

ZigZag Global logo

Workflow coverage

What you can automate with ZigZag Global

Explain portal options

Use the shopper's country, item, reason, policy, cost, and available carrier services to explain the selected return path.

Track through the ZigZag network

Follow the parcel across drop-off, local carrier, processing hub, consolidation, cross-border movement, and warehouse receipt.

Support exchanges

Connect retained value, replacement selection, inventory, price adjustments, and the new order to the inbound return.

Resolve refund delays

Identify the operational milestone that releases the refund and surface returns that have missed the expected processing window.

Connected data

Give every conversation the right context

Valiopt brings the relevant ZigZag Global data into each workflow so responses and actions reflect what is happening now.

  • Return portal requests
  • Reasons, policies, and fees
  • Carrier services and labels
  • Tracking, hubs, and consolidation
  • Exchanges and replacement orders
  • Receipt, disposition, and refunds

Implementation

Built around your ZigZag Global setup

01

Map markets and carrier services

We configure each country's portal methods, carrier routes, fees, documents, hubs, and refund expectations.

02

Connect logistics milestones

ZigZag events trigger proactive updates as returns move from customer handoff to hub and merchant processing.

03

Coordinate resale and disposition

Where applicable, consolidation, grading, refurbishment, resale, recycling, and merchant return outcomes remain visible to operations.

Connect ZigZag Global to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.