Valiopt

Yotpo integration

Yotpo integration for reviews, loyalty, and customer support

The Valiopt Yotpo integration connects support conversations to product reviews, visual content, loyalty accounts, points, VIP tiers, rewards, and referrals. It helps teams resolve the customer issue behind a review and answer loyalty questions using the exact earning and redemption activity on the member record.

Yotpo logo

Workflow coverage

What you can automate with Yotpo

Investigate reviews and UGC

Connect a review to its customer, product, order, delivery, return, prior conversation, publication, and moderation context.

Resolve loyalty balance questions

Explain points earned, pending, expired, adjusted, or redeemed using the underlying order, campaign, and account activity.

Handle rewards and VIP tiers

Check reward eligibility, redemption codes, tier progress, benefits, exclusions, and failed discount application.

Support referral journeys

Trace advocate links, referred customers, qualifying purchases, fraud or eligibility checks, and reward issuance.

Connected data

Give every conversation the right context

Valiopt brings the relevant Yotpo data into each workflow so responses and actions reflect what is happening now.

  • Product and site reviews
  • Photos, videos, and moderation status
  • Customer loyalty accounts
  • Points, tiers, and rewards
  • Referral activity and outcomes
  • Orders, products, and custom attributes

Implementation

Built around your Yotpo setup

01

Map Yotpo products and programs

We connect the active Reviews, Visual UGC, Loyalty, and Referrals configuration, identities, rules, and ownership.

02

Reconcile customers and orders

Yotpo activity is joined to ecommerce customers, products, orders, returns, discounts, and helpdesk conversations.

03

Control adjustments and responses

Point changes, reward actions, review replies, moderation, and service recovery follow explicit limits and approval rules.

Connect Yotpo to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.