WhatsApp integration

WhatsApp Business integration for conversational support

The Valiopt WhatsApp integration connects support workflows to the WhatsApp Business Platform for two-way customer conversations, approved templates, interactive actions, product messages, and rich media. It keeps channel rules, customer consent, message status, and human handoffs attached to the underlying ecommerce request.

Workflow coverage

What you can automate with WhatsApp

Resolve inbound conversations

Identify the customer and intent from an inbound message, then connect the thread to orders, products, deliveries, returns, or accounts.

Send approved notifications

Use the correct template, language, variables, sender, and consent for order, delivery, return, appointment, and case updates.

Use interactive commerce messages

Present buttons, lists, product details, catalogs, media, and calls to action that move the conversation toward resolution.

Hand off with conversation context

Transfer policy exceptions, sensitive cases, and complex requests to an agent with messages, media, identity, and completed actions.

Connected data

Give every conversation the right context

Valiopt brings the relevant WhatsApp data into each workflow so responses and actions reflect what is happening now.

Business accounts and phone numbers
Contacts and conversations
Messages and status receipts
Templates and language variants
Interactive messages and catalogs
Media, consent, and handoff state

Implementation

Built around your WhatsApp setup

Configure WhatsApp Business assets

We connect the business account, phone numbers, display names, templates, catalogs, webhooks, and required Meta permissions.

Enforce messaging rules

Customer-service windows, template requirements, opt-ins, opt-outs, geography, content, rate limits, and retention govern every message.

Verify webhook events

Signed inbound messages and delivery callbacks are deduplicated and attached to the correct customer and support workflow.

Connect WhatsApp to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.