Valiopt

UPS integration

UPS integration for delivery support automation

The Valiopt UPS integration connects support workflows to package tracking, scheduled delivery, exception activity, delivery attempts, UPS Access Point handling, and proof of delivery. It helps customers understand the next available option while giving agents a complete shipment record when carrier intervention is required.

UPS logo

Workflow coverage

What you can automate with UPS

Explain UPS package progress

Translate origin scan, departure, arrival, processing, out-for-delivery, exception, attempt, and delivery activity into a clear timeline.

Resolve address and delivery changes

Check shipment restrictions and current state before guiding address correction, hold, redirection, or delivery-change requests.

Handle UPS Access Point collection

Explain location, availability, identification requirements, holding period, and return timing for redirected packages.

Investigate proof of delivery

Use delivery location, receiver, signature, photo or proof, and package history when the recipient cannot find a delivered parcel.

Prepare UPS claims

Collect tracking, shipper, recipient, merchandise, value, packaging, damage, repair, and replacement evidence for the correct claim process.

Connected data

Give every conversation the right context

Valiopt brings the relevant UPS data into each workflow so responses and actions reflect what is happening now.

  • Tracking and package identifiers
  • Activity, location, and exception detail
  • Scheduled delivery and service level
  • Delivery attempts and change options
  • Access Point and proof-of-delivery data
  • Investigation and claim references

Implementation

Built around your UPS setup

01

Map UPS accounts and services

We connect shipper accounts, services, package types, signature requirements, Access Point usage, and regional support policies.

02

Link UPS packages to orders

Tracking and package references remain connected to the ecommerce order, fulfillment, customer, and any replacement shipment.

03

Encode UPS exception procedures

Shipment age, service commitment, last activity, delivery proof, value, and account rules determine the next support action.

Connect UPS to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.