Send transactional messages
Deliver approved order, appointment, delivery, return, security, and case updates using the correct sender and template.
Twilio integration
Twilio integration for automated customer communication
The Valiopt Twilio integration connects support workflows to SMS, WhatsApp, voice, and Conversations while preserving message status, sender configuration, consent, and channel history. It can send timely transactional updates and keep replies attached to the customer issue that caused them.
Workflow coverage
What you can automate with Twilio
Continue two-way conversations
Associate inbound SMS or WhatsApp replies with the customer, prior messages, active case, and relevant business record.
Diagnose delivery failures
Interpret queued, sent, delivered, undelivered, failed, and read status alongside Twilio error codes and channel rules.
Honor channel preferences
Apply opt-outs, consent, quiet hours, geographic restrictions, messaging-service rules, and WhatsApp template windows.
Connected data
Give every conversation the right context
Valiopt brings the relevant Twilio data into each workflow so responses and actions reflect what is happening now.
- Messages and status callbacks
- Phone numbers and messaging services
- Conversations and participants
- WhatsApp templates
- Calls and recordings where enabled
- Consent, opt-outs, and error codes
Implementation
Built around your Twilio setup
01
Map Twilio senders and channels
We configure accounts, subaccounts, Messaging Services, phone numbers, WhatsApp senders, templates, regions, and use cases.
02
Verify webhook traffic
Signed inbound messages, delivery callbacks, and conversation events are validated and attached to the correct workflow.
03
Enforce communication policy
Consent, content, rate, time-of-day, retention, escalation, and sensitive-data rules govern every channel action.
Connect Twilio to your support operation
We configure the integration, workflows, actions, and escalation paths around the way your team works.