Trustpilot integration

Trustpilot integration for review and support automation

The Valiopt Trustpilot integration connects reviews and invitation activity to the customer, order, delivery, return, and prior support context behind the experience. It helps teams respond specifically, route recoverable issues, and close the loop without turning every review into a generic support ticket.

Workflow coverage

What you can automate with Trustpilot

Investigate a review

Match the reviewer and reference to the relevant order, shipment, product, return, and support history before drafting a response.

Draft specific public replies

Create an on-brand reply that acknowledges the actual issue, protects private information, and offers a useful next step.

Route service recovery

Send delivery, product, billing, return, or agent-experience problems to the right owner with review and customer context attached.

Coordinate review invitations

Use order and fulfillment milestones to understand invitation timing, suppress unsuitable events, and diagnose missing invitations.

Connected data

Give every conversation the right context

Valiopt brings the relevant Trustpilot data into each workflow so responses and actions reflect what is happening now.

Service and product reviews
Ratings and review text
Consumer and reference data
Business replies
Invitation and delivery status
Tags, reporting, and moderation state

Implementation

Built around your Trustpilot setup

Map Trustpilot domains and units

We connect business units, locales, review types, reference identifiers, invitation sources, and response ownership.

Join reviews to customer records

Order references and permitted customer identifiers connect Trustpilot activity to commerce and helpdesk context.

Define public-response controls

Tone, privacy rules, approval thresholds, prohibited claims, and escalation paths govern every proposed or published reply.

Connect Trustpilot to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.