Stripe integration

Stripe integration for payment support automation

The Valiopt Stripe integration connects customer support to PaymentIntents, charges, refunds, disputes, invoices, subscriptions, and Radar context. Workflows can explain the real payment state, perform tightly scoped financial actions, and escalate risk or accounting exceptions with the correct Stripe references.

Workflow coverage

What you can automate with Stripe

Explain payment status

Distinguish authorization, capture, processing, failure, cancellation, refund, and bank-pending states using the PaymentIntent and charge timeline.

Issue approved refunds

Validate order and payment context, calculate the eligible amount, select the correct charge, and record partial or full refunds.

Prepare dispute responses

Assemble transaction, customer, fulfillment, delivery, communication, and policy evidence for the dispute reason and deadline.

Resolve billing and subscription issues

Connect invoices, payment methods, retries, credits, subscription state, and entitlement changes to the customer's request.

Connected data

Give every conversation the right context

Valiopt brings the relevant Stripe data into each workflow so responses and actions reflect what is happening now.

Customers and payment methods
PaymentIntents and charges
Refunds and balance transactions
Disputes and evidence
Invoices and subscriptions
Radar outcomes and metadata

Implementation

Built around your Stripe setup

Map Stripe accounts and objects

We identify accounts, connected accounts, currencies, payment methods, metadata, invoice flows, and commerce-order relationships.

Constrain financial actions

Refunds and payment changes use explicit limits, eligibility rules, idempotency, approvals, and complete audit records.

Consume signed webhooks

Payment, refund, dispute, invoice, and subscription events keep support context current without relying on stale order status.

Connect Stripe to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.