Shopware integration

Shopware integration for customer support automation

The Valiopt Shopware integration connects support conversations with customer, order, product, inventory, payment, and delivery data. Workflows use the right sales-channel and language context while incorporating the custom fields and extensions unique to your store.

Workflow coverage

What you can automate with Shopware

Explain Shopware state transitions

Translate order, transaction, and delivery state-machine values into a clear status and next step.

Support every sales channel

Use the correct storefront, language, currency, domain, customer group, and rules for the conversation.

Write back through the Admin API

Complete approved changes or add operational context while respecting Shopware permissions and state-transition rules.

Automate returns

Check order and product context, collect required details, and start the appropriate return or refund path.

Use Rule Builder product context

Combine variants, properties, dynamic product groups, pricing rules, and sales-channel visibility in product answers.

Use custom store data

Include custom fields, apps, plugins, and connected operational systems in support decisions.

Connected data

Give every conversation the right context

Valiopt brings the relevant Shopware data into each workflow so responses and actions reflect what is happening now.

Customers and customer groups
Orders, transactions, and documents
Products, variants, and properties
Prices, promotions, and rules
Deliveries and state machines
Sales channels and custom fields

Implementation

Built around your Shopware setup

Map sales channels and Rule Builder scope

We connect each sales channel to its language, currency, domain, customer groups, payment methods, shipping methods, and active rules.

Configure Admin API and webhooks

Valiopt uses a Shopware integration with scoped privileges and subscribes to the events needed to keep workflows current.

Inspect apps, plugins, and custom fields

Plugin entities, app scripts, custom fields, and Flow Builder automations are included wherever they change customer outcomes.

Connect Shopware to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.