Shopify integration

Shopify integration for customer support automation

The Valiopt Shopify integration gives your support automation the order, customer, product, inventory, and fulfillment context it needs to answer questions and take action. Customers get a useful resolution without your team switching between tabs or copying order details by hand.

Workflow coverage

What you can automate with Shopify

Answer order status questions

Look up the customer's order and explain payment, fulfillment, shipment, and delivery status in clear language.

Update orders before fulfillment

Handle eligible address, quantity, variant, and cancellation requests before warehouse processing makes the change unavailable.

Automate returns and exchanges

Check the order against your policy, collect the right details, and start an approved return or exchange path.

Resolve delivery problems

Combine Shopify fulfillment details with carrier events to distinguish delays, failed deliveries, missing packages, and split shipments.

Recommend the right product

Use catalog, variant, inventory, and customer context to suggest products that are relevant and actually available.

Escalate with complete context

Send complex cases to an agent with the customer, order, items, fulfillment events, conversation, and requested outcome attached.

Connected data

Give every conversation the right context

Valiopt brings the relevant Shopify data into each workflow so responses and actions reflect what is happening now.

Customers and order history
Orders, line items, and discounts
Products, variants, and inventory
Fulfillments and tracking details
Refunds, cancellations, and returns
Tags, notes, and custom attributes

Implementation

Built around your Shopify setup

Connect the right Shopify data

Valiopt is configured around the stores, markets, data fields, and permissions required for your support workflows.

Encode policies and actions

Your rules determine what the automation can answer, what it can change, and when an action needs approval.

Launch across support channels

The same Shopify context can power workflows across chat, email, helpdesk tickets, and internal escalation tools.

Connect Shopify to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.