Shippo integration

Shippo integration for shipping support automation

The Valiopt Shippo integration connects customer support to Shipments, Transactions, Tracks, carrier rates, manifests, and pickups. Workflows can distinguish label creation from carrier movement, explain normalized tracking substatus, and move eligible shipping corrections or refunds forward.

Workflow coverage

What you can automate with Shippo

Explain Track status and substatus

Use normalized carrier status, substatus, history, location, and ETA to explain delays, failures, returns, and delivery.

Inspect purchased Transactions

Connect the selected rate and label transaction to the shipment, parcel, addresses, carrier account, and source order.

Handle label refunds

Determine whether an unused Shippo transaction can be refunded and communicate carrier-specific processing time.

Resolve address and parcel errors

Identify validation, apartment, postal-code, customs, dimension, weight, or service-level problems behind a failed shipment.

Coordinate manifests and pickups

Check whether packages were included in the correct manifest and pickup request before escalating a missed scan.

Connected data

Give every conversation the right context

Valiopt brings the relevant Shippo data into each workflow so responses and actions reflect what is happening now.

Tracks and tracking history
Shipments, rates, and Transactions
Addresses and validation results
Parcels and customs declarations
Carrier accounts and service levels
Refunds, manifests, and pickups

Implementation

Built around your Shippo setup

Link Shippo records to commerce orders

We map order references to Shipments, purchased Transactions, tracking numbers, manifests, and carrier-account context.

Connect Shippo webhooks

Tracking and transaction changes trigger the relevant customer update, exception workflow, or internal escalation.

Separate platform and carrier responsibility

Workflows identify whether an issue belongs to label configuration, Shippo processing, or the operating carrier.

Connect Shippo to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.