Returnly integration

Returnly integration for return and Instant Credit support

The Valiopt Returnly integration connects support to RMAs, return reasons, shipping labels, exchanges, refunds, and Instant Credit activity. Workflows can explain the customer's available value, replacement purchase, return deadline, and financial outcome without treating every open return as a completed refund.

Workflow coverage

What you can automate with Returnly

Explain Instant Credit

Show the approved credit, amount used, remaining balance, expiration or return obligations, and associated replacement purchase.

Trace an RMA

Follow the authorization from requested items and reasons through label creation, carrier movement, receipt, and resolution.

Resolve exchange issues

Connect replacement products, inventory, order creation, price differences, and shipment status to the original return.

Reconcile refunds

Identify the refund method, amount, deductions, processing event, and any balance related to previously issued credit.

Connected data

Give every conversation the right context

Valiopt brings the relevant Returnly data into each workflow so responses and actions reflect what is happening now.

RMAs and returned items
Return reasons and eligibility
Instant Credit and usage
Labels and shipment tracking
Exchange and replacement orders
Refunds, deductions, and status

Implementation

Built around your Returnly setup

Map legacy Returnly behavior

We document the policies, objects, and historical workflows still present in your Returnly-connected operation.

Reconcile credit and order data

Instant Credit, replacement purchases, original payments, returns, and refunds are treated as one financial journey.

Preserve migration continuity

If Returnly data is being transitioned, support workflows retain access to prior RMAs and their unresolved outcomes.

Connect Returnly to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.