Recharge integration

Recharge integration for subscription support automation

The Valiopt Recharge integration connects customer conversations to subscriptions, addresses, payment state, upcoming charges, bundles, customer-portal activity, and retention outcomes. It allows routine subscription changes to happen safely while preserving the rules and incentives that govern recurring revenue.

Workflow coverage

What you can automate with Recharge

Skip, pause, and reschedule

Apply eligible date, frequency, skip, pause, and resume changes to the correct subscription and upcoming charge.

Swap products and manage bundles

Validate catalog and inventory rules before changing variants, quantities, bundle contents, add-ons, or recurring products.

Resolve payment failures

Explain declined charges, retry state, payment-method updates, dunning progress, and when an order will be generated after recovery.

Handle cancellation and retention

Capture the cancellation reason, present only eligible alternatives or incentives, and record the final churn-prevention outcome.

Connected data

Give every conversation the right context

Valiopt brings the relevant Recharge data into each workflow so responses and actions reflect what is happening now.

Customers and subscriptions
Addresses and upcoming charges
Products, variants, and bundles
Payment methods and charge attempts
Cancellations and retention outcomes
Orders, discounts, and lifecycle events

Implementation

Built around your Recharge setup

Map subscription rules

We align Recharge plans, frequencies, cutoff dates, prepaid terms, bundles, discounts, cancellation reasons, and retention offers.

Connect Recharge events

Subscription, charge, order, payment, and customer events keep support workflows synchronized with the recurring lifecycle.

Coordinate commerce and payment records

Recharge objects remain connected to the ecommerce order, payment processor, fulfillment, customer, and any replacement activity.

Connect Recharge to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.