PrestaShop integration

PrestaShop integration for customer support automation

The Valiopt PrestaShop integration connects automated support to your customers, orders, products, stock, payments, carriers, and store configuration. Customers receive answers based on the right shop, language, currency, and order context.

Workflow coverage

What you can automate with PrestaShop

Track order progress

Explain payment, preparation, shipment, carrier, and delivery status using order history and current state.

Work from order history states

Use PrestaShop order history to explain transitions between payment accepted, preparation, shipment, delivery, cancellation, and refund states.

Coordinate merchandise returns

Connect order returns, return details, credit slips, and your module-specific refund process into one customer-facing path.

Interpret combinations and specific prices

Use PrestaShop combinations, features, categories, stock, base prices, and specific-price rules to answer accurately.

Support multistore operations

Select the correct shop, language, currency, carrier, and customer-group context automatically.

Work with modules and custom data

Bring relevant module data and custom fields into decisions, actions, and agent handoffs.

Connected data

Give every conversation the right context

Valiopt brings the relevant PrestaShop data into each workflow so responses and actions reflect what is happening now.

Customers, addresses, and groups
Orders, carts, and order states
Products, combinations, and features
Stock, prices, and discounts
Carriers, deliveries, and tracking
Shops, languages, and module data

Implementation

Built around your PrestaShop setup

Map the multistore hierarchy

We identify shop groups, shops, languages, currencies, customer groups, carriers, warehouses, and policies that affect support.

Configure Webservice resources

Valiopt receives scoped access to the PrestaShop resources required for customers, orders, products, stock, carriers, and returns.

Account for overrides and modules

The implementation reviews module tables, overrides, hooks, and custom order states that change how the store behaves beyond core PrestaShop.

Connect PrestaShop to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.