Explain PayPal payment status
Distinguish approval, authorization, capture, pending review, denial, reversal, refund, and funding-source timing.
PayPal integration
PayPal integration for payment support automation
The Valiopt PayPal integration connects support workflows to checkout orders, authorizations, captures, refunds, disputes, subscriptions, and transaction records. It helps customers understand the real state of a PayPal payment while keeping financial actions scoped, traceable, and reconciled with the commerce order.
Workflow coverage
What you can automate with PayPal
Issue approved refunds
Verify the order and capture, calculate the eligible amount, submit the correct partial or full refund, and retain its status.
Respond to disputes
Connect the PayPal case to transaction, customer, fulfillment, delivery, return, communication, and policy evidence before the deadline.
Resolve recurring-payment issues
Trace subscriptions, billing agreements, plan state, payment failures, cancellations, and entitlement changes.
Connected data
Give every conversation the right context
Valiopt brings the relevant PayPal data into each workflow so responses and actions reflect what is happening now.
- Customers and payer details
- Orders, authorizations, and captures
- Transactions and funding status
- Refunds and reversals
- Disputes and evidence
- Subscriptions, plans, and payouts
Implementation
Built around your PayPal setup
01
Map PayPal products and accounts
We identify merchant accounts, currencies, checkout flows, captures, subscriptions, webhooks, and commerce-order references.
02
Secure financial actions
Refunds and payment changes use explicit permissions, amount limits, eligibility checks, idempotency, approvals, and audit logs.
03
Reconcile webhook events
Signed payment, refund, dispute, and subscription events update Valiopt and the connected order system consistently.
Connect PayPal to your support operation
We configure the integration, workflows, actions, and escalation paths around the way your team works.