Continue the branded return journey
Recognize the request, items, reasons, refund preference, and instructions already presented to the customer.
Narvar Returns integration
Narvar Returns integration for post-purchase support
The Valiopt Narvar Returns integration connects support to the branded return experience customers use after purchase. It preserves the selected items, reasons, policy result, return method, shipment journey, and final resolution so answers match what the customer saw in the Narvar portal.
Workflow coverage
What you can automate with Narvar Returns
Explain return methods
Guide label, QR-code, printerless, pickup, and drop-off paths according to the methods available for that return.
Track return movement
Connect drop-off and carrier events to receipt expectations and identify returns that have stalled before reaching processing.
Resolve exchange and refund status
Trace the return into the replacement order, original tender refund, store credit, fee, or exception outcome.
Connected data
Give every conversation the right context
Valiopt brings the relevant Narvar Returns data into each workflow so responses and actions reflect what is happening now.
- Return requests and items
- Eligibility and return reasons
- Methods, locations, and instructions
- Labels, QR codes, and tracking
- Exchanges and replacement orders
- Refunds, credit, fees, and status
Implementation
Built around your Narvar Returns setup
01
Map Narvar return experiences
We align journeys by country, brand, product, reason, customer segment, refund type, and operational route.
02
Connect return lifecycle events
Initiation, drop-off, transit, receipt, exchange, and refund events trigger the appropriate support action.
03
Align messaging across Narvar products
Return support remains consistent with Narvar tracking pages, notifications, delivery promises, and branded language.
Connect Narvar Returns to your support operation
We configure the integration, workflows, actions, and escalation paths around the way your team works.