Narvar integration

Narvar integration for post-purchase support automation

The Valiopt Narvar integration connects customer conversations to the branded tracking, delivery communication, exception, and return journeys customers experience after checkout. Support answers remain consistent with Narvar messaging while gaining the operational context needed to resolve the issue.

Workflow coverage

What you can automate with Narvar

Continue the branded tracking journey

Use the same order, shipment, promise, carrier, and tracking context displayed in the customer's Narvar experience.

Explain proactive notifications

Recognize which delivery, delay, exception, or pickup message was sent before deciding what the customer still needs.

Resolve shipment exceptions

Differentiate ordinary delay, missed promise, failed attempt, address problem, return-to-sender, damage, and loss.

Coordinate return journeys

Connect return eligibility, selected method, label or drop-off, in-transit status, receipt, and refund expectations.

Personalize post-purchase support

Use order value, customer history, product, destination, shipment risk, and loyalty context when choosing a resolution.

Connected data

Give every conversation the right context

Valiopt brings the relevant Narvar data into each workflow so responses and actions reflect what is happening now.

Orders and customer references
Shipments, carriers, and tracking
Promised and estimated delivery
Notification and journey events
Returns and drop-off methods
Exceptions and resolution outcomes

Implementation

Built around your Narvar setup

Map Narvar customer journeys

We review tracking pages, notifications, delivery promises, exception messaging, return methods, and escalation rules by market.

Connect post-purchase events

Tracking, delivery, notification, and return events update Valiopt at the points where customer intervention becomes useful.

Keep support and branded messaging aligned

The assistant uses the same terminology, dates, policies, and expectations presented across Narvar experiences.

Connect Narvar to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.