Valiopt

Loop Returns integration

Loop Returns integration for return support automation

The Valiopt Loop Returns integration connects customer conversations to the return portal, policy outcome, exchange selection, shipping method, and refund or credit created in Loop. It lets support explain exactly where a return stands and intervene when an exchange, label, or refund needs attention.

Loop Returns logo

Workflow coverage

What you can automate with Loop Returns

Explain return eligibility

Use the order, item, return window, final-sale status, product rules, and shopper answers behind Loop's eligibility decision.

Support exchanges and Shop Now

Track variant exchanges, higher-value Shop Now selections, price differences, inventory, and the replacement order created from the return.

Trace labels and return transit

Connect the selected return method, label or QR code, carrier scans, drop-off, and warehouse receipt to the customer's request.

Resolve refund and credit delays

Distinguish an authorized return from an in-transit parcel, received merchandise, completed refund, and issued store credit.

Connected data

Give every conversation the right context

Valiopt brings the relevant Loop Returns data into each workflow so responses and actions reflect what is happening now.

  • Returns and return line items
  • Policy outcomes and shopper responses
  • Exchanges and replacement orders
  • Labels, QR codes, and tracking
  • Refunds, store credit, and fees
  • Return status and processing events

Implementation

Built around your Loop Returns setup

01

Map Loop policy rules

We align return windows, product exclusions, fees, exchange incentives, refund methods, and exception paths with support behavior.

02

Link returns to commerce orders

Loop returns, exchange orders, payments, and customer records remain connected to the original ecommerce transaction.

03

Subscribe to return events

Status changes trigger timely customer updates and route stalled labels, inventory failures, or refund exceptions to the right team.

Connect Loop Returns to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.