Kustomer integration

Kustomer integration for customer support automation

The Valiopt Kustomer integration uses the complete customer timeline rather than treating each contact as an isolated ticket. Conversations can incorporate historical events, orders, subscriptions, custom KObjects, sentiment, and previous resolutions before the workflow responds or routes the customer.

Workflow coverage

What you can automate with Kustomer

Reason over the customer timeline

Use prior conversations, transactions, notes, events, and custom records to understand what led to the current request.

Read and update KObjects

Bring orders, reservations, subscriptions, shipments, or other custom KObjects into decisions and approved actions.

Route through queues

Apply skills, priority, language, customer segment, and capacity rules before assigning a conversation.

Coordinate Kustomer workflows

Trigger or continue existing workflow steps while avoiding duplicate messages and contradictory field updates.

Preserve a unified customer record

Write outcomes, classifications, notes, and important external events back to the customer timeline.

Connected data

Give every conversation the right context

Valiopt brings the relevant Kustomer data into each workflow so responses and actions reflect what is happening now.

Customers and timeline events
Conversations and messages
KObjects and custom attributes
Queues, teams, and assignments
Notes, tags, and sentiment
Workflows and conversation outcomes

Implementation

Built around your Kustomer setup

Model the Kustomer data graph

We map customer attributes, event types, KObjects, relationships, conversation fields, queues, and the systems feeding the timeline.

Connect hooks and API roles

Kustomer events launch workflows and scoped roles control customer, conversation, message, and KObject operations.

Align timeline writebacks

Every automated decision records the fields, notes, and events needed by agents and analytics without cluttering the customer view.

Connect Kustomer to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.