Gorgias integration

Gorgias integration for ecommerce support automation

The Valiopt Gorgias integration works directly with the ticket, customer, and ecommerce context your agents use every day. It can resolve routine conversations, carry out permitted order actions, apply the right tags, and leave complex tickets ready for an agent instead of creating another disconnected support channel.

Workflow coverage

What you can automate with Gorgias

Resolve tickets with store context

Combine the Gorgias conversation with customer, order, subscription, return, and shipment data before responding.

Apply tags and ticket fields

Classify intent, urgency, product, outcome, and escalation reason using the same taxonomy your views and reports depend on.

Use macros as operational guidance

Preserve the policy and tone encoded in existing Gorgias macros while moving beyond static templated replies.

Complete ecommerce actions

Perform approved cancellations, refunds, address updates, return steps, and other store actions from the support workflow.

Hand off inside Gorgias

Assign the ticket to the correct team with a concise summary, collected evidence, attempted actions, and recommended next step.

Connected data

Give every conversation the right context

Valiopt brings the relevant Gorgias data into each workflow so responses and actions reflect what is happening now.

Tickets, messages, and channels
Customers and ecommerce profiles
Tags, custom fields, and views
Macros and help center content
Assignments, teams, and status
CSAT and resolution outcomes

Implementation

Built around your Gorgias setup

Map the Gorgias workspace

We review ticket fields, tags, views, teams, macros, rules, integrations, and the ecommerce data shown in the customer sidebar.

Connect API and ticket events

Valiopt receives new and updated conversation events and uses scoped API access for messages, assignments, tags, and approved actions.

Tune against real tickets

Resolved tickets, agent edits, escalations, and CSAT become the feedback loop for improving routing and automation quality.

Connect Gorgias to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.