EasyPost integration

EasyPost integration for multi-carrier support automation

The Valiopt EasyPost integration gives support workflows a normalized view of shipments and tracking events across carriers. It can interpret Tracker status and details, connect them to the original Shipment and label, and coordinate refunds, insurance, pickups, or carrier-specific escalation paths.

Workflow coverage

What you can automate with EasyPost

Interpret normalized Tracker events

Translate EasyPost status, status detail, carrier messages, location, and estimated delivery into a clear customer update.

Diagnose shipment and label issues

Inspect addresses, parcels, selected rates, forms, fees, and postage labels when a shipment was created incorrectly.

Coordinate postage refunds

Check refund eligibility and status for unused labels while keeping carrier-specific timelines visible.

Support insurance claims

Collect required evidence and connect a damaged, lost, or stolen delivery issue to EasyPost insurance and tracker records.

Manage pickups and manifests

Answer questions about scheduled pickups, scan forms, carrier handoff, and end-of-day manifesting.

Connected data

Give every conversation the right context

Valiopt brings the relevant EasyPost data into each workflow so responses and actions reflect what is happening now.

Trackers and tracking details
Shipments, rates, and postage labels
Addresses, parcels, and customs info
Carriers and service levels
Insurance and refund status
Pickups, batches, and scan forms

Implementation

Built around your EasyPost setup

Map EasyPost objects to orders

We preserve relationships between store orders, EasyPost Shipments, Trackers, labels, insurance, batches, and carrier references.

Consume webhook events

Tracker, batch, refund, and other webhook events keep support workflows current without repeatedly querying every shipment.

Configure carrier-specific exceptions

Normalized EasyPost statuses are supplemented with the service commitments and escalation rules of each carrier account.

Connect EasyPost to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.