BigCommerce integration

BigCommerce integration for customer support automation

The Valiopt BigCommerce integration connects your customer conversations to live order, product, customer, inventory, and fulfillment data. Support workflows can answer questions and take permitted actions across storefronts without forcing agents to reconstruct the customer's situation manually.

Workflow coverage

What you can automate with BigCommerce

Explain order status

Use current order, payment, shipment, and fulfillment records to give customers a clear next step.

Update eligible orders

Handle address corrections, cancellations, item questions, and other requests within your operating rules.

Issue item-level refunds

Use BigCommerce transactions and order products to calculate the intended refund while keeping shipping, tax, and restocking rules explicit.

Answer catalog questions

Use products, variants, modifiers, categories, and inventory to answer detailed pre-purchase questions.

Respect channel merchandising

Apply the correct storefront channel, site, price list, customer group, and catalog visibility when responding.

Prepare complete handoffs

Escalate exceptions with the relevant customer, order, product, and fulfillment information attached.

Connected data

Give every conversation the right context

Valiopt brings the relevant BigCommerce data into each workflow so responses and actions reflect what is happening now.

Customers and customer groups
Orders, products, and line items
Catalogs, variants, and modifiers
Channels, storefronts, and price lists
Shipments and fulfillment status
Refunds, transactions, and custom fields

Implementation

Built around your BigCommerce setup

Map stores and storefront channels

We connect each BigCommerce store and channel to its domain, customer groups, price lists, policies, and support queues.

Combine management and storefront APIs

Valiopt uses the appropriate BigCommerce API surface for operational records, catalog context, and customer-facing availability.

Subscribe to commerce events

Order, customer, shipment, and product webhooks keep workflows current without repeatedly polling the full store.

Connect BigCommerce to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.