Explain received messages
Identify the campaign, journey, transactional trigger, message content, send time, delivery state, and link behind a question.
Attentive integration
Attentive integration for SMS-aware customer support
The Valiopt Attentive integration connects support to subscriber identity, SMS consent, campaign and journey activity, inbound replies, and transactional messaging. It gives each conversation the context of what was sent while protecting channel preferences and compliance requirements.
Workflow coverage
What you can automate with Attentive
Handle subscriber preferences
Read current SMS and email status and apply approved subscribe, unsubscribe, or preference requests with an auditable consent record.
Respond to inbound SMS
Attach a subscriber reply to the correct customer, message history, order, delivery, return, or active support case.
Trigger transactional updates
Send approved order, shipment, delivery, return, appointment, or case events into the appropriate Attentive journey.
Connected data
Give every conversation the right context
Valiopt brings the relevant Attentive data into each workflow so responses and actions reflect what is happening now.
- Subscribers and identifiers
- SMS and email consent
- Campaign and journey messages
- Inbound replies
- Transactional events
- Delivery, link, and conversion activity
Implementation
Built around your Attentive setup
01
Map Attentive programs
We review sign-up sources, channels, journeys, campaigns, transactional use cases, custom events, and subscriber identifiers.
02
Preserve consent evidence
Every preference change retains its channel, source, timestamp, wording, jurisdiction, and applicable suppression state.
03
Coordinate support and marketing
Message ownership, quiet periods, escalation, and suppression rules prevent conflicting or duplicate customer communication.
Connect Attentive to your support operation
We configure the integration, workflows, actions, and escalation paths around the way your team works.