AfterShip integration

AfterShip integration for delivery support automation

The Valiopt AfterShip integration brings normalized tracking, checkpoint, estimated-delivery, courier, and notification context into customer conversations. It turns raw carrier scans into clear explanations and routes stalled, failed, returned, lost, or delivered-but-missing orders into the right resolution path.

Workflow coverage

What you can automate with AfterShip

Translate tracking checkpoints

Explain AfterShip tags, subtags, checkpoint messages, locations, and timestamps in language customers can act on.

Detect stalled shipments

Use expected transit, last checkpoint, promised date, and inactivity to identify packages that need intervention.

Handle delivery exceptions

Route failed attempts, customs holds, address problems, damage, return-to-sender, and lost-package signals differently.

Align proactive notifications

Keep support replies consistent with the email, SMS, tracking-page, or branded notification the customer already received.

Investigate delivered-not-received claims

Combine delivery checkpoint, time, location, courier, proof, and customer history before choosing the next step.

Connected data

Give every conversation the right context

Valiopt brings the relevant AfterShip data into each workflow so responses and actions reflect what is happening now.

Trackings and courier slugs
Checkpoints, tags, and subtags
Estimated and promised delivery
Order and customer references
Notification and tracking-page context
Exception, return, and delivery outcomes

Implementation

Built around your AfterShip setup

Map tracking states to policy

We connect AfterShip tags and subtags to customer messaging, waiting periods, reshipment rules, claims, and escalation paths.

Subscribe to tracking updates

AfterShip webhook events trigger timely explanations and exception handling as the shipment changes state.

Reconcile tracking and order promises

Carrier events are evaluated alongside the checkout promise, fulfillment timing, shipping method, and customer communications.

Connect AfterShip to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.