Valiopt

Adobe Commerce integration

Adobe Commerce integration for customer support automation

The Valiopt Adobe Commerce integration connects support workflows to the customer, order, catalog, inventory, shipment, and return data behind your storefronts. It supports complex store structures and custom commerce logic while giving customers faster, context-aware resolutions.

Adobe Commerce logo

Workflow coverage

What you can automate with Adobe Commerce

Resolve website and store-view scope

Select the Adobe Commerce website, store, store view, locale, currency, customer group, and catalog behind the purchase.

Reconcile the sales document chain

Explain how an order relates to its invoices, shipments, payments, credit memos, and current state.

Manage returns and refunds

Check eligibility and coordinate return merchandise authorizations, refunds, exchanges, and exceptions.

Answer complex catalog questions

Use configurable products, attributes, categories, pricing, and inventory sources to answer precisely.

Support B2B customers

Bring company accounts, buyers, shared catalogs, purchase orders, and negotiated pricing into the workflow.

Connect custom modules

Include data and actions from the extensions and custom modules that shape your Adobe Commerce operation.

Connected data

Give every conversation the right context

Valiopt brings the relevant Adobe Commerce data into each workflow so responses and actions reflect what is happening now.

  • Customers, companies, and addresses
  • Orders, invoices, shipments, and credit memos
  • Products, attributes, and categories
  • Inventory sources and stock
  • Returns and authorization status
  • Store views, custom attributes, and extensions

Implementation

Built around your Adobe Commerce setup

01

Model Adobe Commerce scope

We map websites, stores, store views, customer groups, shared catalogs, inventory sources, and the rules that vary between them.

02

Integrate REST, GraphQL, and events

The connection uses the Adobe Commerce interface that best fits each operational read, action, and event-driven workflow.

03

Include extensions and EAV attributes

Custom modules, EAV attributes, extension attributes, and downstream ERP or OMS behavior become part of the workflow contract.

Connect Adobe Commerce to your support operation

We configure the integration, workflows, actions, and escalation paths around the way your team works.