Regional policies
Use different help-center content, policies, and processes for each country or storefront, with workflows built around your operation.
Custom AI, managed around your operation
Go beyond Gladly AI
Keep your helpdesk. Add custom AI built around your policies, connected to your systems, and managed by our team.
- Custom workflows across Shopify, your 3PL, and other systems.
- Policies and approvals built around your operation.
- Implementation and ongoing optimization handled by our team.
Let's talk
Tell us about your wishlist
What's your team still handling manually? We'll let you know how we can help.
Up to 50%
lower cost per resolution
28%
average increase in automation rate
1 week
typical implementation time
Valiopt vs. Gladly AI
More control where your operation gets complicated
Gladly offers configurable AI workflows. Valiopt is for teams that want a partner to build and operate automation around their specific policies, systems, and approval paths.
Capability
Gladly AI
Valiopt
Request classification
Gladly AI
Configurable Guides and topic-based routing
Valiopt
Custom intents and classifications built around your conversation mix
Actions and integrations
Gladly AI
Action Guides combine integrated actions and workflows
Valiopt
Custom, composed actions spanning Shopify, your 3PL, and other systems (including those without an API)
Policy handling
Gladly AI
Agent guidance, Guide-specific instructions, and rules-based workflows
Valiopt
Different logic by region, storefront, inventory location, customer, or policy
Testing changes
Gladly AI
Simulation testing with historical customer contacts before launch
Valiopt
Preview and backtest responses against real historical conversations without sending or changing data
Implementation
Gladly AI
Self-guided setup or Professional Services implementation packages
Valiopt
Our team configures, launches, and continuously improves your automation flows
Complex requests. Complete resolutions.
Valiopt handles real-life operational flows the same way your team does.
Shopify + 3PL updates
Edit the order and update the warehouse or fulfillment platform in one workflow, using data from both systems.
Complex subscription orders
Handle multiple subscriptions or line items with workflow logic designed for your specific setup.
International order tracking
Augment Shopify with third-party tracking data when the full picture lives elsewhere.
Custom inventory rules
Choose the right inventory location and action based on product, order type, fulfillment rules, or any other business condition.
Secure customer matching
Create authentication flows for customers writing from an email address that does not match the one on their order.
Switching without a helpdesk migration
Keep your helpdesk. Add custom automation.
Whether you use Gladly Team as your workspace or run Gladly AI alongside another helpdesk, Valiopt can build and manage the AI automation layer around your existing support setup.
Using Gladly Team? Keep it as your agent workspace, with familiar conversations and handoffs while our team builds and maintains your custom workflows.
Review
We study real conversations, SOPs, integrations, and the cases your current setup hands off.
Build
We configure the intents, workflows, integrations, approvals, and safe testing environment.
Improve
We monitor performance and keep tuning the automation as your products and policies change.
Where is Gladly AI falling short for your team?
Show us the conversations, integrations, or workflows that still need manual work. We’ll tell you what Valiopt can handle and how we’d set it up.