Valiopt

Features

Built around the way your team actually supports customers

Don't limit yourself to a preset feature checklist. We work with your team to understand the channels, policies, systems, and ticket drivers that shape your customer experience, then configure automation around those needs.

Channels

Meet customers wherever the conversation starts

Valiopt can run inside the support stack you already use or as a branded website assistant built for real-time customer conversations.

  • Helpdesk integrations with Gorgias, Zendesk, Intercom, and similar tools
  • Custom live chat embeds for your website experience
  • Coverage across email, social, SMS, voice, and messaging channels
  • Consistent context when a customer moves between channels

Commerce intelligence

Use live product, order, and inventory data

The assistant searches your catalog and operational systems in real time, so answers reflect what is actually available and what happened with that customer.

  • Real-time catalog and inventory lookup
  • Order status, fulfillment, delivery, and return visibility
  • Product recommendations, fit guidance, and buying support
  • Customer-specific answers based on purchase and browsing context

Workflow automation

Resolve the repetitive work, not just the repetitive questions

We configure workflows around the way your team already handles high-volume issues, then connect the assistant to the systems needed to finish the job.

  • Returns, exchanges, replacements, refunds, and order edits
  • Subscription changes, address updates, cancellations, and price adjustments
  • Custom policies and edge cases encoded into each workflow
  • Actions that mirror your team's real operating procedures

Customer intelligence

Answer with the full customer relationship in view

Valiopt does not treat every ticket like a blank slate. It can use prior conversations, support history, account details, and current context before deciding what to say or do.

  • Conversation history across channels
  • Customer profiles, tags, order history, and past support outcomes
  • Follow-ups that preserve context instead of making customers repeat themselves
  • Agent-ready summaries when a human needs to step in

Control

Keep the AI on-brand, in-policy, and easy to supervise

Automation only works when teams trust it. Valiopt is configured around your tone, policies, allowed actions, escalation rules, and review process.

  • Brand voice, tone, and channel-specific response style
  • Guardrails for refunds, discounts, promises, and sensitive issues
  • Knowledge sources from policies, macros, help docs, and team feedback
  • Approval paths for workflows that should not be fully autonomous

Improvement loop

Learn what customers need and where support breaks down

Every conversation can reveal where customers are confused, where workflows are failing, and which automations are actually improving the support operation.

  • Resolution quality, escalation reasons, and missed-intent analysis
  • Ticket-driver trends and product or policy feedback
  • Workflow tuning as your catalog, policies, and team process change
  • Clear visibility into automation rate, CSAT impact, and team workload

Real resolutions

Built to take the next step for the customer

The goal is not to trap customers in automation. It is to finish simple work instantly, gather the right information for complex work, and bring in a human at the right moment.

Generate or resend return labels
Track orders and return status
Apply policy-based discounts or adjustments
Update shipping addresses before fulfillment
Cancel orders or subscriptions when allowed
Route urgent cases with a clean handoff note

Integrations

Connect the systems your team already depends on

Support

Gorgias, Zendesk, Intercom, email, SMS, voice, social

Commerce

Shopify, custom storefronts, product catalogs, inventory systems

Operations

Returns platforms, shipping tools, subscription systems, CRMs

Knowledge

Help centers, policies, macros, team notes, internal workflows

Want to see what this would automate for your team?

Share your highest-volume ticket types and we can map which workflows are ready for automation.

contact@valiopt.com