Order and delivery support
Use connected order and shipment information to explain status, gather details about a delivery issue, and follow the agreed resolution path.
Ecommerce AI chatbot development
Custom AI support for your ecommerce operation
Your customers ask about orders, products, returns, and exceptions. We build the chatbot and connected workflows to handle that work around your policies, then maintain and improve them with your team.
Built around your policies
Turn eligibility rules, exceptions, and approval limits into workflows your team can review.
Connected to your operation
Bring order, product, fulfillment, and helpdesk context into the conversation through agreed integrations.
Maintained by our team
Valiopt handles implementation and ongoing tuning, with your team setting the standards and scope.
What we build
From customer request to the next useful action
Returns and warranty workflows
Collect evidence, check policy and purchase details, and prepare or execute permitted actions with approval where required.
Product guidance
Help customers choose using catalog details, compatibility rules, preferences, and available inventory data.
Context for your agents
Pass along the request, records checked, policy context, and actions taken when a person needs to continue.
An example in practice
A damaged item, one connected workflow
Illustrative example. We confirm integration capabilities and approval rules with your team before enabling actions.
1. Collect and check
The customer shares an order reference and photos. The workflow verifies the order and gathers the evidence your policy requires.
2. Apply the policy
Check purchase timing, product eligibility, and the permitted resolution. Unclear evidence or an exception goes to a person for review.
3. Resolve or hand off
Carry out the approved replacement path where the connected systems support it, or give an agent a complete summary. Confirm the outcome with the customer.
Implementation
We build it with you and keep it running
Scope the first workflows
Review your support requests, policies, current AI, and systems. Agree what the first release should handle and how success will be measured.
Connect and test
Configure the agreed integrations and workflow logic. Review representative conversations and exceptions with your team before launch.
Review and improve
Monitor conversations and handoffs, investigate failures, and refine the automation as your products and policies change.
Working together
Clear scope, shared standards
Valiopt provides a managed automation service, including implementation and ongoing operation. We scope pricing around your workflows, volume, and systems.
Your team provides
Product knowledge, policies, access to agreed systems, and decisions about approval limits and customer experience.
Valiopt manages
Workflow design, configuration, integration work, launch, conversation review, and ongoing tuning within the agreed scope.
Keep your support workspace
Discuss how automation will work with your current helpdesk and channels. Human staffing is available through our separate managed CX service.
Guardrails
Your rules guide the resolution
Agree which actions the AI may take, which need approval, and how uncertain cases reach a person. Test those boundaries before launch.
Customer and order verification
Refund and replacement limits
Unclear or missing evidence
Fulfillment cutoffs
Policy exceptions
Agent context and action history
Related
Tell us what your team is still doing manually
Share your support setup and the requests you want to automate. We'll discuss where Valiopt fits and what implementation would involve.