Order and delivery support
Use connected order and shipment information to explain status, gather details about a delivery issue, and follow the agreed resolution path.
Ecommerce AI chatbot development
AI built around your specific needs
A one size fits all solution isn't the answer. We build AI and connected workflows that are purpose-built for your store, helping you grow on your terms.
Built around your policies
Turn eligibility rules, exceptions, and approval limits into workflows your team can review.
Connected to your operation
Bring order, product, fulfillment, and helpdesk context into the conversation through agreed integrations.
Maintained by our team
Valiopt handles implementation and ongoing tuning, with your team setting the standards and scope.
Preview
From customer question to completed support action
Our automations are designed to be fast, clear, and effective. They mimic high-performing reps and get customers the answers they need quickly.
AI Assistant
We're here to help!
Cross-channel intake
The same workflow logic can support questions that begin in chat, email, helpdesk, SMS, or social channels.
System-aware actions
Valiopt can look up orders, apply policies, start returns, update tickets, and route exceptions using your existing tools.
Configured on your behalf
We handle the AI setup, workflow design, prompts, integrations, and launch tuning so your CX team is not stuck in admin screens.
What we build
From customer request to the next useful action
Returns and warranty workflows
Collect evidence, check policy and purchase details, and prepare or execute permitted actions with approval where required.
Product guidance
Help customers choose using catalog details, compatibility rules, preferences, and available inventory data.
Context for your agents
Pass along the request, records checked, policy context, and actions taken when a person needs to continue.
Implementation
We build it with you and keep it running
Scope the first workflows
Review your support requests, policies, current AI, and systems. Agree what the first release should handle and how success will be measured.
Connect and test
Configure the agreed integrations and workflow logic. Review representative conversations and exceptions with your team before launch.
Review and improve
Monitor conversations and handoffs, investigate failures, and refine the automation as your products and policies change.
Working together
Clear scope, shared standards
Valiopt provides a managed automation service, including implementation and ongoing operation. We scope pricing around your workflows, volume, and systems.
Your team provides
Product knowledge, policies, access to agreed systems, and decisions about approval limits and customer experience.
Valiopt manages
Workflow design, configuration, integration work, launch, conversation review, and ongoing tuning within the agreed scope.
Keep your support workspace
Discuss how automation will work with your current helpdesk and channels. Human staffing is available through our separate managed CX service.
Guardrails
Your rules guide the resolution
Agree which actions the AI may take, which need approval, and how uncertain cases reach a person. Test those boundaries before launch.
Customer and order verification
Refund and replacement limits
Unclear or missing evidence
Fulfillment cutoffs
Policy exceptions
Agent context and action history
Related
Tell us what your team is still doing manually
Share your support setup and the requests you want to automate. We'll discuss where Valiopt fits and what implementation would involve.