Regional policies
Use different help-center content, policies, and processes for each country or storefront—not one global answer for every customer.
Managed AI that resolves more, faster
You've outgrown DigitalGenius
Keep your existing helpdesk. Get powerful AI built around your policies, connected to your systems, and managed by our team.
- Custom workflows across Shopify, your 3PL, and other systems.
- Your policies, approvals, and exceptions built into every workflow.
- Implementation and ongoing optimization handled by our team.
Tell us about your wishlist
What's your team still handling manually? We'll let you know how we can help.
Up to 50%
lower cost per resolution
28%
average increase in automation rate
1 week
typical implementation time
Valiopt vs. DigitalGenius
More control over every resolution.
Give your customers complete resolutions, with automation tailored to every detail of your operation.
Capability
DigitalGenius
Valiopt
Chat response speed
DigitalGenius
Responses can take over 30 seconds
Valiopt
Responses in under 3 seconds, so customers can keep moving
Workflow customization
DigitalGenius
Genius Flows, specialist agents, and a visual flow builder
Valiopt
Custom intents, workflows, and approvals built around the way your business actually operates
Actions and integrations
DigitalGenius
Prebuilt and custom integrations across ecommerce systems
Valiopt
Custom, composed actions spanning Shopify, your 3PL, and other systems—including those without an API
Policy handling
DigitalGenius
Business rules and branching workflows
Valiopt
Fine-grained logic by region, storefront, inventory location, customer, or policy—down to your most specific exceptions
Testing changes
DigitalGenius
Simulated conversations with scored test results
Valiopt
Preview and backtest responses against your real historical tickets without sending messages or changing data
Implementation and optimization
DigitalGenius
Platform with customer success and solutions engineering support
Valiopt
Our team builds, launches, monitors, and continuously improves your automation as your business changes
Complex requests. Complete resolutions.
Valiopt handles real-life operational flows the same way your team does.
Shopify + 3PL updates
Edit the order and update the warehouse or fulfillment platform in one workflow, using data from both systems.
Complex subscription orders
Handle multiple subscriptions or line items with workflow logic designed for your specific setup.
International order tracking
Augment Shopify with third-party tracking data when the full picture lives elsewhere.
Custom inventory rules
Choose the right inventory location and action based on product, order type, fulfillment rules, or any other business condition.
Secure customer matching
Create authentication flows for customers writing from an email address that does not match the one on their order.
Switching without a helpdesk migration
Keep your existing helpdesk.
Valiopt takes over the AI automation layer while your team keeps its existing helpdesk, familiar queues, and handoffs. We build the workflows around your operation and keep improving them after launch.
Review
We study real tickets, SOPs, integrations, and the cases your current setup hands off.
Build
We configure the intents, workflows, integrations, approvals, and safe testing environment.
Improve
We monitor performance and keep tuning the automation as your products and policies change.
Where is DigitalGenius falling short for your team?
Show us the tickets, integrations, or workflows that still need manual work. We’ll tell you what Valiopt can handle and how we’d set it up.